SHIPPING & DELIVERY
astiervillatte.com

1. PROCESSING TIME

• Orders ship within 2-3 business days
• Made-to-order items require 3-5 additional days
• You’ll receive shipment confirmation via email

2. DOMESTIC SHIPPING (FRANCE)

ServiceDelivery TimeCost
Standard2-3 days€6 (Free over €150)
Express24h€15
White Glove*Scheduled€30

*For fragile ceramics and large items

3. INTERNATIONAL SHIPPING

• EU: 3-5 business days (€15 flat rate)
• UK/US: 5-7 business days (customs included)
• Asia/Middle East: 7-10 business days

4. TRACKING & INSURANCE

All packages include:
✓ Real-time tracking
✓ Signature confirmation
✓ Full value insurance

5. SPECIAL ITEMS

• Ceramics: Double-boxed with custom padding
• Perfumes: Climate-controlled shipping
• Glassware: Marked “Fragile” with special handling

6. DELIVERY ISSUES

If problems occur:

  1. Check tracking details
  2. Contact carrier directly first
  3. Report to us within 48 hours of expected delivery

7. HOLIDAY SCHEDULE

Extended processing during:
• August closure (15-31)
• Christmas season
• French national holidays

8. ENVIRONMENTAL COMMITMENT

We use:
✓ Recyclable cellulose padding
✓ FSC-certified boxes
✓ Carbon-neutral shipping options